This white paper from Esch Consulting details how the Sewer Maintenance Department of a major Midwestern city reduced workplace injuries by 70% over three years by transforming its workplace culture. Initially plagued by high injury rates, low morale, and poor communication, the department partnered with Esch Consulting to implement a comprehensive culture change program. The initiative included leadership development, personalized coaching, staff training on communication and accountability, and the creation of a Safety Advisory Group.
Through consistent efforts—ranging from safety drills and improved adherence to protocols, to fostering respectful communication and stronger leadership—the department saw significant improvements in worker morale, teamwork, and adherence to safety procedures. As a result, not only did injuries decline dramatically, but the department also became an attractive place to work, with employees from other divisions seeking to join due to its positive culture.
Finally, the head of HR for the city reported that our efforts reduced their headaches by 80%.