• Do you tend to avoid that person or situation you find to be difficult?
  • Would you like to learn to communicate more powerfully and diplomatically?
  • Would you like to know how to avoid common troubles business analysts have?
  • Do you want more capacity to prevent and manage conflict?
  • What would your life be like with more tools for tough conversations?


Courageous conversations are necessary from time to time for all of us. The tensions between conflicting personalities and differing interests can be intense. We all know that these types of conversations are frequently the cause of lost sleep at home and extra stress at work. If they go bad they can result in lost business; if they go well they can lead to successful changes.

Come and learn what is required for today’s professionals to have the tools they need when the feelings are strong and the stakes are high.

Take Aways

  • Prevent interpersonal conflict through awareness of positional power dynamics
  • Create safety when communication feels risky
  • Gain new, practical tools for talking and for listening, when the stakes are high
  • Understand how to use your rank skillfully and how to generate better results
  • Lay a foundation that will transform your current relationship with conflict