by Tom Esch | May 29, 2014 | Interpersonal Communication, Blog
One day, in 1978, Captain Melburn McBroom was flying a plane that was supposed to land at an airport in Portland, Oregon. McBroom had quite a temper and people feared him because he was so explosive. They had to go into a holding pattern because of an issue...
by Tom Esch | Dec 20, 2013 | Interpersonal Communication, Blog
Every relationship has challenges. Holiday time can make things worse. Authentic apologies can help relieve stress. It takes real courage to apologize authentically, especially if there are legal implications. But the benefits are amazing when apologies come from the...
by Tom Esch | Apr 14, 2012 | Interpersonal Communication, Blog
Not long ago I was having lunch with a friend. I asked how his business was going and he said it was going real well except that one of his managers was having a bit of a hard time. Three of his direct reports had quit on this manager in a fairly short period of time,...
by Tom Esch | Nov 19, 2011 | Interpersonal Communication, Blog
It is the holiday time again, and for many of us it means special celebrations with our dearest loved ones that are mostly easy and enjoyable. And also, for some, it means being with members of our extended or immediate family with whom we still have some issues....
by Tom Esch | Aug 17, 2011 | How to Handle Polarizing Topics and Challenging People, Blog
I was with a group one time when a person “hijacked” the group. This is a term in my trade which describes what happens when a person, or a small group, takes control of a situation or a group process without permission to do so. In this case it was in the midst of a...
