• How do you handle 2 C-level people that are butting heads?
  • What do you do with executive and an employee that are at each other’s throats?
  • If two employees continue to fight, how do you respond as a participant or observer?

Today’s workplace is more diverse than ever and disagreements are on the rise. It is estimated that more than 65 percent of performance issues result from unresolved workplace conflict, with many employees reporting that interpersonal conflicts are the most stressful part of their job.

Interpersonal clashes can hurt retention, sideline projects and decrease morale for all involved, not just those having the conflict. The good news is that you can be a source for resolution and improve the climate at your place of business. Dealing successfully with conflict not only lowers costs, it promotes a thriving and productive workplace.

Learning objectives

  • Assess which conflicts you can resolve on your own and which ones you can’t
  • Identify tools for growing your emotional intelligence.
  • Make the link between emotional intelligence and capacity to resolve conflict.
  • Use your positional power to make conflict productive.
  • How to prevent and diffuse arguments and establish emotional connection, even in the midst of a disagreement.
  • Reduce escalation during conflict and move towards resolution