Articles by Tom Esch

Making the Most of Cultural Differences

These are things we are doing, with companies like yours, to help workers find ways to communicate effectively and respectfully in the midst of significant, interpersonal, racial, ethnic and gender-based differences. It is making a difference.
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Release Your Inner-Viking

You can learn to be more direct and also still the completely nice person you are at your core. It is possible. It can be extra challenging when you work with people whose relatives come from countries other than Norway, Sweden and Germany, but the same basic principles apply.
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Before “The Bigga” Conversation

So you are not getting along very well with that other person and your stress level is high. You have decided it is time for “The Bigga” conversation.  It takes incredible courage to even seriously consider it especially in conflict-reticent cultures.
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When NOT to Have That Courageous Conversation

So many people are talking about crucial conversations, courageous conversations, fierce conversations and constructive conversations. I am all for them. But there is also a time to NOT have that conversation.
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Solving Communication Challenges in Health Care

Do you have unhelpful stress, caused by misunderstandings and challenges related to culture, race or positional power differences? We can help. Contact us via email or phone for a free consultation today.
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Happy Brave Thanksgiving

I challenge you to make space for a variety of perspectives and to modulate the tendency to fight, flee, freeze or appease. I invite you to engage and not let your reptilian brain run the show. How do you do that?
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Spotting a “no” disguised as a “yes”

When someone says “yes” that sounds like a “no” or a “maybe” I believe it is incumbent on the person making the request to gently press for their level of commitment to the request.  When they say a firm “no” it may be best to let go.
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Take The Risk to Engage

When you are at a meeting or a class and you are disengaged what is your usual response?
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Giving Verbal Feedback In A Group Setting

Where in your life could you benefit from intervening where others are acting in ways that create difficult situations?  How can you do it more skillfully?
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How to Decrease Distractions and Increase Safety

One of things I have learned is that there is more to safety than simply doing what the manufacturer recommends.  Whatever tool you are using, following the safety guidelines is not enough anymore.
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Expensive Silence

When you know that you should say something and you don’t you may be inadvertently contributing to the problem at hand. Silence does not often help a situation that needs an interruption. And there are often costs associated with that lack of interruption. That is why it is expensive silence.
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